FAQ

Can I change what I get in my box from month to month?


Of course! BusyBox is designed to be fully customizable and adaptable for your changing needs. So if you decide you want to mix things up, just log in to your account and under "My Subscriptions" click "Manage." Then click the "Edit" button under the heading "Update choices." You can then select the items you want for your next box. Or if you're happy with what you got, just sit back and relax—we'll ship you the same box you got last month, no extra steps required.




I don't know much about these supplies or how to use them. Are there instructions anywhere?


Yes! All our pregnancy and UTI tests come with instructions right on the package. For other product details, see Our Products page. You can also find helpful tips here like how to put on a condom.




Will I automatically be billed for a new box each month?


Yes. BusyBox is a monthly subscription, so we will send you a box each month. Your registered payment method will be charged automatically at this time. For more information on shipping, see our shipping policy.




Can I cancel my subscription?


You can cancel your subscription at any time. Log in to your account and under "My Subscriptions" click "Manage." Then look to the bottom right corner and click "Subscription settings." Then click "cancel my subscription." If you choose to cancel your subscription, be sure to do so at least 2 days before your charge date (the day of the month you ordered your box) to avoid being billed for another month's box.




What if I don't need a box this month, but I don't want to cancel my subscription for good?


We understand that your needs change, and there might be periods of time where you don't need a monthly box. That's why we also offer the option to "pause" your subscription. This allows you to take a break from receiving and paying for boxes, without permanently cancelling your subscription. We will keep your account active with your personal and billing information up to date, so that you can start receiving boxes again as soon as you like. To pause your subscription, log in to your account and under "My Subscriptions" click "Manage." Then click the "Pause" button under the heading "Need a break?." You can choose to skip either 1 or 2 months. After this time, your subscription will automatically renew and you will be shipped a new box. If you decide you still need some more time off, just log back into your account and repeat the process. Be sure to do this at least 2 days before your charge date (the day of the month you ordered your box) to avoid being billed for another month's box.




What if I get more than I need?


We understand that you may not always use everything you receive in your montly box. Unfortunately, due to the nature of these items, we do not accept returns on any of the products in our boxes. Luckily though, most of these products can last a long time! (For more details on the shelf-life and proper storage methods for your items, check out our products page. We suggest that you keep any leftovers around, just in case you need them later.




I really want to order a box, but I don't want my neighbors to know that it's full of sex supplies when it arrives.


At BusyBox, we love talking about sex. But we understand that not everyone is as open to sharing. That's why each of our boxes ships in discreet, unmarked packaging. So no one will know what kind of goodies are in that little box outside your front door.




Will BusyBox share my personal information?


Your privacy is important to us. We promise not to share your personal information with anyone. But we don't stop there. At BusyBox, we don't allow third-party advertisers to see that you've even been to our site. That way, you won't get as many of those pesky ads on your browser. For more information, read our Privacy Policy




Are your products high-quality?


We guarantee that all the items we put in our boxes are name-brand, top quality sexual health products. For product details, go to Our Products.





BusyBox, LLC

help@getbusybox.com

2232 S Main St #404

Ann Arbor, MI 48103

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